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Digital Competencies for Citizenship - Intermediate Accessible Double-A

Data Management. Collaboration and Communication Tools. Content Creation. Computer Security. Troubleshooting.

Start: Coming soon

Duration: 60 hours

Sector: Trade & Social Economy

Mode: Online

Course information


Would you like to be able to work online? Learn about Data Management, collaboration and digital communication tools, new forms of content creation and how to solve problems and security breaches.


To acquire the digital competences that allow to take advantage of all the benefits of the new digital technologies in the new work and personal environment and to know the positive and negative aspects of their use.


They can participate as students in these courses:

  • Workers
  • Self-employed
  • Unemployed
  • Workers in ERTE or affected by the RED mechanism

In addition, it must meet one of these two requirements:

  • High school diploma or equivalent
  • Demonstrable professional experience


1.1. Navigate, search and filter data, information and digital content.
1.1.1. Locating information of interest by means of different devices.
1.1.2. Principles of indexing information on the Internet.
1.1.3. Word searches that limit the number of results.
1.2. Evaluating data, information and digital content.
1.2.1. Process of analysis and comparison of information obtained from the Internet.
1.2.2. Contrasting and integrating information from different sources.
1.3. Managing data, information and digital content.
1.3.1. Main methods/schemes for classifying information and digital content. 1.3.2.
Ways of storing private and public content. 1.3.3.
1.3.3. Process of downloading, uploading and classification of information and digital content. 1.3.4.

2.1. Interacting through digital technologies.
Advanced features of digital communication tools (cell phone, e-mails, chats, VoIP)
2.1.2. Main functionalities of communication software packages (Skype, Google Meet, Zoom, MS Teams)
2.1.3. Setting up and writing a blog.
Participation in social networks and online communities. 2.2.2.
2.2.2. Sharing Internet content through social networks while respecting copyright.
2.3. Citizen engagement with digital technologies.
Use of relevant networks and communities in different public sectors: ▪ Government and/or local government, e-government services ▪ Hospitals and/or medical centers ▪ Banks and/or financial institutions
2.3.2. Main functionalities of online networks, media and services for citizen communication.
Collaborating through digital technologies:
2.3.4. The main collaboration functionalities of MS Office 365, GoogleDocs, and web-based services: ▪ Comments on a document or resource ▪ Change control ▪ The tags ▪ Contributing to wikis, etc.
2.3.5. Ways to work remotely using collaborative tools.
2.4. Netiquette.
2.4.1. Creating online digital identities
2.4.2. Tracking personal digital footprint
2.4.3. Rules of behavior and cultural and generational diversity aspects to be taken into account in digital environments.
2.4.4. Digital identity management.
2.4.5. Aspects that can contribute positively or negatively to building digital identity.
2.4.6. Ways to protect my online reputation.

Content development.
3.1.1. Creation of knowledge representations (mind maps, diagrams, flows) using digital media.
3.1.2. The potential of technologies and media for self-expression and knowledge creation.
3.1.3. Integrating and re-elaborating digital content.
3.1.4. Ways to contribute to public domain knowledge (wikis, public forums...etc.).
3.1.5. Creation of new content from existing information on the Internet.
3.1.6. Use of digital tools for the creation and exchange of content.
3.2. Copyright and licenses.
3.2.1. Regulatory principles of the licenses on the use and publication of the information.
3.2.2. Differences between copyright, creative commons, copyleft and public domain licenses.
3.3. Programming.
3.3.1. Main components of a computer or spartphone, tablet
3.3.2. How some software works
3.3.3. Examples of instructions for a computer system to solve some problems or perform some tasks.

4.1. Protecting devices.
4.1.1. Prevention strategies to avoid risks.
4.1.2. Measures to protect the different devices from the threats of the digital world (malware, viruses, etc.).
4.2. Protecting personal data and privacy.
4.2.1. Strategies for protecting personal data to avoid risks.
4.2.2. Online privacy principles
4.2.3. Data protection vs. data security.
4.3. Protecting health and well-being.
4.3.1. Health risks associated with the use of technologies (from ergonomic aspects to addiction to technologies).
Preventive measures to protect your own health and the health of others for whom you are responsible
4.3.3. Prolonged use of technologies and their effect on health.
4.4. Protecting the environment.
4.4.1. Efficient and cost-effective digital media vs. inadequate and inefficient media.
4.4.2. Aspects of recycling electronic devices to make them last longer.

5.1. Solving technical problems.
5.1.1. Main elements of a computer or digital device.
5.1.2. The main sources of information to find help in solving technical problems.
5.2. Identify technological needs and responses.
5.2.1. The potential and limitations of digital devices and resources.
5.2.2. Process of choosing the most appropriate technologies according to the task.
5.2.3. Adapting and customizing digital environments to personal needs (e.g., accessibility).
5.3. Creative use of digital technology.
5.3.1. Ways of finding relevant knowledge for the solution of theoretical problems.
5.3.2. Individual and collective problem solving.
5.3.3. The potential of technologies and media for self-expression and knowledge creation.
5.4. Identifying gaps in digital competence.
Origin, purpose and characteristics of information and communication technologies. 5.4.2.
5.4.2. Proactive learning about digital technologies.

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